FAQ

1. What products does The Intezaar sell?

The Intezaar offers WiFi power banks and productivity-focused electronic gadgets designed to help you stay connected and powered throughout the day.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan. Availability may vary by location or product.

3. How long does delivery take?

Delivery time depends on your location and the product ordered. Estimated delivery timelines are mentioned on each product page. Orders are usually delivered within 3–5 working days after dispatch.

4. How much are the delivery charges?

Shipping charges are calculated based on the product type and delivery location and are displayed at checkout. Shipping charges are non-refundable.

5. How can I track my order?

Once your order is dispatched, tracking details are shared via WhatsApp or email.

6. What is your return policy?

We offer a 7-day return window from the date of delivery. Products must be unused, in original condition, and with complete packaging. Return eligibility is subject to inspection.

7. What if I receive a damaged or faulty product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. Our team will assist you with replacement or resolution.

8. Do your products come with a warranty?

Yes. Eligible products come with a 7-day checking warranty covering manufacturing or functional defects only.

9. Can I cancel my order after placing it?

Once an order is confirmed, cancellation is not guaranteed. Please contact us immediately if you need assistance.

10. Are refunds available?

Refunds are processed only after product inspection and approval. Refunds are issued to the original payment method or bank account within 5–7 working days.

11. Do you ship internationally?

International shipping availability depends on the product and destination. Customs duties or taxes (if applicable) must be paid by the customer.

12. Is my personal information secure?

Yes. We use secure systems and trusted third-party services to protect your personal information. We do not sell customer data.

13. How can I contact customer support?

You can reach us at:

📧 theintezaar@gmail.com
📞 0317-4500755
📍 Shahab Pura Road, Near S.I.E, Sialkot 51310, Pakistan