Shipping policy

At THE INTEZAAR, we manage our shipping directly to ensure maximum transparency and fast order fulfillment. Please review our strict shipping terms below.

1. Order Processing & Live Packing Verification

48-Hour Dispatch: Once your order is confirmed via call or WhatsApp, it is immediately transferred to our packaging team and handed over to the courier within 48 hours.
Live Packing Video Feature: For total peace of mind, customers can request a real-time video of their specific order being packed by contacting our WhatsApp support (+92 317 4500755) right after order confirmation.

2. Real-Time Tracking & Hourly Delivery Updates

Automated Tracking: As soon as your parcel is handed over to the courier, you will receive an SMS/WhatsApp notification containing your Tracking ID and estimated delivery timeframe.
Active Order Monitoring: THE INTEZAAR team actively monitors your shipment. Once your parcel reaches your destination city or is out for delivery with the local rider, our system provides regular updates (up to hourly updates where applicable) and shares the rider's direct contact details when available.

3. Delivery Tiers & Shipping Rates

We offer three distinct delivery speeds. (Please note: All delivery timeframes are estimates and not legally guaranteed).

Delivery Method	Estimated Delivery Window	Shipping Charges	Coverage & Conditions
Standard Delivery	3 – 6 Working Days	PKR 250 – PKR 370	Available nationwide across Pakistan. Rates vary by exact city/location.
Fast Delivery	2 – 3 Working Days	PKR 300 – PKR 400	Available in major metropolitan areas only (Not available in remote locations).
Overnight Delivery	Within 48 Hours	Up to PKR 450	Limited Cities Only. Requires self-pickup from the designated local courier hub in select areas.

4. Payment Methods & Open-Parcel Policy

Supported Payments: We accept Cash on Delivery (COD) and Prepaid Card / Online Payments.
Open-Parcel Inspection: For both COD and prepaid orders, open-parcel inspection is allowed upon delivery. You are permitted to open and check your item in front of the rider at the exact moment of delivery to verify physical condition.

5. Delivery Delays & Liability Disclaimer

External Delays: THE INTEZAAR is strictly not responsible for courier delays caused by weather conditions, public holidays, political strikes, incorrect address details, or rider unavailability.
Refused / Unclaimed Parcels: If a customer refuses a parcel upon arrival or fails to respond to the rider, return shipping costs will be charged on future orders, and the account may be blacklisted from Cash on Delivery options.