Refund policy

At INTEZAAR, we strictly offer Exchanges Only. We do not provide monetary refunds under any circumstances. Please read our guidelines below carefully before requesting an exchange.

Key Policy Overview

  • Exchange-Only Policy: No cash or original-payment-method refunds are issued.

  • 5-Day Exchange Window: You have 5 calendar days from the exact date of parcel delivery to contact us and request an exchange. Requests made after 5 days will be automatically declined.

  • Open-Parcel Inspection: Most of our shipments allow for open-parcel inspection upon delivery. Please inspect your item for damage directly in front of the delivery rider at the time of arrival.

  • Return Shipping Fees: Customers are strictly responsible for paying all return shipping and re-delivery charges.

  • Processing Time: Once we receive your returned parcel, the exchange process takes between 9 to 12 working days.

How to Request an Exchange

To ensure a smooth and fast process, follow these steps:

  1. Contact Us Immediately: Reach out to our customer support team via WhatsApp at +92 317 4500755 (or reply to the WhatsApp contact that sent your order confirmation). You may also email us at theintezaar@gmail.com.

  2. Provide Required Proof: You must send:

    • A clear, unedited video showing the product condition.

    • Your Order ID or receipt.

    • A brief explanation of the reason for exchange.

  3. Dispatch Your Return: Once our team approves your request, ship the parcel back to the provided address. (Items sent back without prior approval will be rejected).

Strict Eligibility Requirements

To qualify for an exchange, the product must be:

  • Unused, unworn, and unwashed in its exact original condition.

  • Packed in its original packaging with all tags, pouches, and cards intact.

  • Free from any signs of wear, perfume scents, scratches, or altered sizing.

Note: Any item that shows signs of wear, intentional damage, or missing original packaging will be shipped back to the customer at their own expense and will not be eligible for exchange.

Damaged, Defective, or Incorrect Items

  • If your package arrives visibly damaged, defective, or contains the wrong item, report it immediately to the rider and contact our WhatsApp support (+92 317 4500755) within 24 hours of delivery.

  • A clear unboxing video showing the shipping label and defect is mandatory for all damage claims.

Sale & Discounted Items

  • No Returns or Exchanges on Sale Items: Products purchased during sales, promotional events, or at discounted prices are final sale.

  • Price Adjustment Rule: If you wish to exchange a non-sale item for a product that was previously on sale but the sale period has ended, you must pay the full original retail price of the new item along with any price difference.